Israel Travel Update - Hosting solutions

If your flight to Israel has been cancelled, you generally have three options:

• Request a full refund to your original payment method
• Accept a travel voucher (often with added value) for future travel
• Rebook on a later date once flights resume, typically without change fees

Contact your airline directly to discuss the specific options available for your booking. If you booked through a travel agency, you should contact them first as they will handle the communication with the airline.

Refund processing times vary by airline and payment method:

• Credit card refunds: Typically 7-21 business days after approval
• Debit card refunds: Usually 10-30 business days
• Other payment methods: May take up to 6-8 weeks

Due to the high volume of cancellations, many airlines are experiencing delays in processing refunds. If you haven't received your refund after the expected timeframe, contact your airline's customer service for an update on your refund status.

MyGuest employs a comprehensive verification process for all hosts and properties:

• Identity verification through government-issued ID
• Background checks on all hosts
• Property inspections to ensure safety standards are met
• Verification of property ownership or rental agreements
• Review of previous guest feedback and ratings

Additionally, we maintain a 24/7 safety team that can respond to any concerns during your stay. All accommodations must meet our minimum safety requirements, including smoke detectors, carbon monoxide detectors (where applicable), and secure entry systems.

MyGuest offers flexible cancellation policies during this uncertain period:

• Flexible: Full refund if cancelled 24 hours before check-in
• Moderate: Full refund if cancelled 5 days before check-in
• Strict: 50% refund if cancelled 7 days before check-in

During the current situation, many hosts have adopted the Flexible policy. You can see the specific cancellation policy for each property before booking. If your travel plans are disrupted due to the ongoing situation, our customer service team can help negotiate with hosts for more flexible terms.

Due to the extraordinary circumstances, many airlines are offering special exceptions for non-refundable tickets:

• Most airlines are offering full refunds for flights to affected areas, regardless of fare type
• Some airlines may offer travel vouchers instead of cash refunds
• If the airline cancelled the flight (rather than you cancelling), you are typically entitled to a full refund under international regulations

If your airline is not offering refunds for non-refundable tickets, check if your travel insurance covers cancellations due to government travel advisories or safety concerns. Credit card travel protection may also provide coverage in some cases.

MyGuest accepts a variety of payment methods to accommodate international travelers:

All payments are processed securely using industry-standard encryption. For longer stays, some hosts may offer payment plans or direct payment options.